Welcome to augustovoyage.com! We want you to be completely satisfied with your Outdoor and Travel purchase, but we understand that sometimes things dont go as planned. Thats why we have outlined our Return and Refund Policy below to make the process as smooth as possible for you.
Returns Process:
If you wish to return an item, please email us at [email protected]
within 14 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the return process and provide you with a return authorization number.
Return Shipping:
- Customers are responsible for the return shipping costs unless otherwise agreed upon with our team.
- We recommend using a trackable shipping service to ensure your return reaches us safely.
Refund Eligibility:
Once we receive your returned item, our team will inspect it to ensure it meets our return eligibility criteria:
- The item must be unused, in its original packaging, and in the same condition as when you received it.
- Refunds will be issued to the original payment method used for the purchase.
- Shipping costs are non-refundable.
Refund Processing:
Once your return is received and approved, we will process your refund within 5-7 business days. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
Exchanges:
Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the desired item.
Contact Us:
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact us at [email protected]
Our dedicated team is here to help you every step of the way.
Thank you for shopping with augustovoyage.com! We appreciate your support and look forward to serving you again in the future.